Shipping policy

Order Processing

  • We aim to ship all web orders within 1-3 business days (Monday-Friday, 10am-4pm).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You'll receive a shipping notification with tracking details once your order is dispatched.

Delivery Times (Business Days)

New Zealand:

  • South Island:
    • Non-rural: 1-2 days
    • Rural: Add 3 days
  • North Island:
    • Non-rural: 2-3 days
    • Rural: Add 3 days

Overseas:

  • Please email hello@cardronavalleygeneralstore.co.nz for a shipping quote. the cost of postage prior to placing your order
  • Our goal is to deliver within 7-15 days (excluding customs clearance).
  • We have no control over customs and are not responsible for any import fees.
  • You are responsible for managing the import process and paying any related charges.

Delivery Address

  • Please provide an address occupied during business hours (Monday-Friday, 9am-5pm).
  • We are not responsible for costs due to failed deliveries.
  • We cannot deliver to PO Boxes.

Special Delivery Cases

  • Large/Heavy/Fragile Items: Contact us for a shipping quote.
  • Weekend/Overnight/Same Day Delivery: Unavailable due to our location.
  • Rural Delivery: Select the "RD shipping" option at checkout to avoid delays.

Damage:

  • Take photos of damaged goods and packaging.
  • We will replace damaged items at no cost or issue a refund for out-of-stock items.
  • Damage claims must be made within 72 hours of receiving the package.

Loss:

  • Notify us within 5 business days if your package is marked delivered but missing.
  • We will investigate with the courier company (takes 4-5 days).
  • If the item is lost, we will resend it at our cost or issue a refund for missing items.

Stolen Orders

  • Cardrona Valley General Store is not responsible for stolen or damaged goods after delivery.
  • Ensure your delivery address is secure and someone is available to receive the package.  If there is no one to receive the delivery, we take no responsibility for the package thereafter.
  • Take necessary precautions to protect your package from weather and theft.

Contact

  • For any questions, contact us at hello@cardronavalleygeneralstore.co.nz.